About the Job

As a Business Consultant, you will understand marketing technology solutions such that you can help clients realize the outcomes and benefits they are looking to achieve in Sprinklr. You will partner closely with Engineering/Implementation Specialists to uncover customer’s current and future needs and translate that into architecture of the platform.

What Are Your Responsibilities

• Consult clients on platform implementation and its adoption, defining key use cases for their marketing teams.

• Translate client’s needs to Implementation/Engineering Specialist.

• Oversee the quality of deliverables and their match to defined use cases.

• Provide strategic guidance to various stakeholders across client teams, including change management.

• Maintain platform relevancy according to changed business needs.

• Ensure that all client users are trained, educated, and up to date on platform use, best practices, and functionality.

• Proactively ensure that every client derives the most value possible from the platform.

• Assist the Sales and Success Teams in providing insight to the client.

Who You Are & What Makes You Qualified

• Affinity for technology.

• Ability to work in a highly collaborative and fast-paced environment.

• Prior experience or affinity with team management.

• 3+ years of experience in stakeholder management, preferable across marketing teams.

• Bachelor's degree in Business Management, Communications or Marketing.

• Excellent communication skills, both in written and verbal English, German or Arabic is a plus.

• Experience in the field of contact center management is required.

• Previous agency experience is a plus.

• Permit to live and work in your country of residence is a must.

• Self-motivated, takes initiative, assumes ownership.

• Ability to think on your feet.

• Living in Europe.

• You share our values Reliable, Radical, Radiant.

• Proficient in Microsoft skills.

Why you'll love Raffish Agency

We’re a young, fast-growing team working remotely from different countries in Europe. We trust our employees with working from home and we facilitate occasional trips for in-person meetings to build relationships with their colleagues and clients.

The work we do is fast-paced and for world-class brands, which gives you the opportunity to grow professionally across different projects. The skills you will develop while working with the Sprinklr platform are in demand and are highly valued by the biggest companies in the world. By joining us now, you have the opportunity to grow together with our agency and shape your next step in the organization.

• Salary 25k-60k Eur per year depending on seniority and country of residence.

• Flexibility and responsibility first. It’s all about the output.

• Freedom and autonomy.

• Become a Sprinklr professional. We offer you several certification programs.

• Enthusiastic and mission driven colleagues from different countries.

• Working for A-brands.